Customer Support Agent

About the job

THE OPPORTUNITY

Jumpstart is seeking an outgoing, organized, and empathetic Customer Support Agent to join our growing team and provide exceptional service to our customers online. In this position, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Partnering with the Customer Support Team Lead, this individual will be expected to have a strong understanding of core customer support concepts with the ability to drive projects from inception to completion.  

The Customer Support Agent will work within the Customer Support department and will report to the Community and Customer Success Manager.

RESPONSIBILITIES

• Maintain updated knowledge of all company products and services to provide adequate education to customers
• Maintain a positive, friendly, and professional attitude toward customers at all times
• Provide information and instructions about relevant products and services to customers in a timely manner
• Make product and service suggestions to meet the customer’s specific needs
• Promptly respond to customer questions submitted via email or our website
• Answer customer questions and provide information to resolve any issues
• Obtain necessary information from customers to follow up and resolve issues
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Attend all required customer service-related meetings
• Provide feedback on the efficiency of the customer service process

QUALIFICATIONS

• High school diploma or equivalent
• 1+ years of experience in a customer service-related role
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent disposition
• Willingness to work independently or as part of a team
• Strong appetite for accountability and follow-through

BONUSES

• Experience working in the gaming industry, or a passion for games
• Advanced knowledge of Zendesk

JOB TYPE

Full-time Employee  

BENEFITS

• 401(k) matching  
• Dental insurance  
• Flexible schedule  
• Health insurance  
• Vision insurance  

LOCATION:  

Remote / United States  

ABOUT JUMPSTART  

JumpStart® Games is the leader in learning-based games for kids. Through its own brands, as well as partner brands like DreamWorks Animation, JumpStart Games creates epically fun, learning-based games for kids of all ages. The reality is that kids today seek entertainment through gaming, yet the vast majority of kids’ games do absolutely nothing to inspire their minds through learning. JumpStart Games changes that paradigm and brings a learning edge through epically fun gameplay. Over its 20-year history, JumpStart Games has earned the trust of millions of teachers and parents and has released several critically acclaimed titles including School of Dragons®, the ever-popular massively multiplayer online role-playing game. Formerly known as Knowledge Adventure, JumpStart Games is a wholly-owned subsidiary of NetDragon Websoft Holdings Limited (HKSE: 0777) and is based in Torrance, CA. For more information, visit   www.JumpStart.com, like us on Facebook, or follow us on Twitter

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