Jumpstart is seeking an outgoing, organized, and empathetic Customer Support Agent to join our growing team and provide exceptional service to our customers online. In this position, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.
Partnering with the Customer Support Team Lead, this individual will be expected to have a strong understanding of core customer support concepts with the ability to drive projects from inception to completion.
The Customer Support Agent will work within the Customer Support department and will report to the Community and Customer Success Manager.
Remote / United States
JumpStart® Games is the leader in learning-based games for kids. Through its own brands, as well as partner brands like DreamWorks Animation, JumpStart Games creates epically fun, learning-based games for kids of all ages. The reality is that kids today seek entertainment through gaming, yet the vast majority of kids’ games do absolutely nothing to inspire their minds through learning. JumpStart Games changes that paradigm and brings a learning edge through epically fun gameplay. Over its 20-year history, JumpStart Games has earned the trust of millions of teachers and parents and has released several critically acclaimed titles including School of Dragons®, the ever-popular massively multiplayer online role-playing game. Formerly known as Knowledge Adventure, JumpStart Games is a wholly-owned subsidiary of NetDragon Websoft Holdings Limited (HKSE: 0777) and is based in Torrance, CA. For more information, visit www.JumpStart.com, like us on Facebook, or follow us on Twitter