About the job

Gaming

Are you ready to level up your career?

At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.

Whether you are a member of our award winning game studios, our industry leading systems group, product management, manufacturing group, services or any of our other amazing Gaming teams, you will be creating compelling games played around the world. We are dedicated to being the industry’s only COMPLETE global solutions provider with products that will enhance the entire gaming operation, both on the casino floor and behind the scenes.

If you are ready to play…Come join us and let’s make games!

Scientific Games

Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.

Position Summary

The person in this position is responsible for installing and maintaining Scientific Games equipment, including electronic gaming / slot machines, card shufflers, computer and networking devices, and other gaming equipment at the location of the customer. Under the general supervision of the Field Service Manager or Field Service Supervisor, will perform advanced troubleshooting techniques to resolve problems.

Qualifications

Essential Job Functions:

• Ensures that tools, equipment, and company vehicle are kept in safe and working condition
• Uses mobile app to process work orders and other job-related activities
• Provides high quality service to customers
• Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing with playing cards or test money
• Performs installation, and removal of machines at casino site as scheduled
• Completes service calls and preventive maintenance on equipment at casino site as assigned
• Installs and configures server-based networked progressive systems for tables and gaming machines
• Coordinates with local IT departments to install and troubleshoot Scientific Games’ networking equipment at customer sites
• Verifies property specifications so game options and parameters can be set accordingly
• Reviews customer issues with management and tech support
• Qualifications:
• Experience in the assembly, testing, or repair of electronic devices preferred
  

Education

• High school diploma or its equivalent
  

Knowledge, Skills, & Abilities

• Valid driver’s license for the state in which you are based; clean driving record
• Ability to obtain a gaming license with various Tribal Gaming Agencies
• Basic mechanical assembly skills
• Basic knowledge of electricity, electronics, and mechanics of gaming devices
• Basic knowledge of computer networking and network topology
• Ability to read and understand parts and service manuals and technical bulletins
• Strong customer service skills
• Desire to lead and help others
• Problem solving skills
  

Physical Requirements

• Ability to lift and carry 50 lbs.
• Ability to safely move large machines on an appropriate cart or dolly
  

Work Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
  

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .