Fraud Strategist

About the job

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role: Fraud Strategist

Location: San Diego, CA

We are committed to building a next-generation fraud and risk platform that will support the global, fast-growing PlayStation® Network customer base, outstanding PlayStation® consoles, PlayStation® Direct, PlayStation® Music, PlayStation® Video, and PlayStation® Now.

We are looking for individuals that are passionate about our brand, combat fraud, have a high sense of integrity, and excel in building positive relationships! Our team partners with cross-functional internal teams to lead and drive forward multiple simultaneous strategic projects for fraud mitigation. You will lead efforts that require deftly balancing multiple external relationships including those with game publishers, fraud solution suppliers, and fraud industry organizations.

Your primary responsibilities will be building and driving effective day-to-day relationships with multiple teams to facilitate the delivery of strategic fraud projects. Collaborate cross-functionally with multiple worldwide business units and outside 3rd parties to clearly identify, explain, and communicate their involvement, goals, expectations, tasks, and timelines.

We are seeking fraud domain specialists with a strong understanding of online fraud, the incentives of fraudsters, the hunger to outsmart them, the creativity to think like them and use new and existing tools to halt them.

What you'll be doing:

• Investigates current fraud and abuse methods and creates strategies to mitigate fraud trends globally
• Assists the fraud strategy team in defining the strategic product vision, the evolution of the fraud services roadmap, technology strategy, and architecture
• Defines requirements for fraud components of strategic business programs
• Participates in product roadmap discussions to help identify and incorporate key areas for improvements into ongoing and future development initiatives
• Supports creation of strategy and recommendations for fraud products and processes
• Understands and balances the customer experience impact of fraud mitigation recommendations
• Works with product and engineering teams to advance the system delivery of fraud strategy initiatives
• Facilitates fraud and risk vendor evaluation, recommendation, and onboarding
• Helps communicate fraud metrics and reports on fraud mitigation efforts
• Works with internal teams to identify and suppress observed fraud trends
• Drives alliances with outside sources such as fraud and gaming industry partners

What we're looking for:

• 5+ years of experience in online fraud risk mitigation
• Analytic and problem-solving skills with a proven record to achieve business objectives
• Must be self-motivated with strong project management skills
• Takes personal accountability for the delivery of individual and team objectives
• Ability to summarize information and communicate effectively based on a target audience
• Superior written and verbal communication skills to communicate fraud and technology concepts to internal and external teams
• Collaborative communications that promote good working collaborations
• Excellent interpersonal skills and the ability to work with geographically remote teams
• Flexible approach to working hours to support global business operations
• Adherence to protocols for communicating confidential information

Preferred Qualities:

• BA/BS Degree or equivalent
• Experience in an eCommerce role
• Familiarity with digital media software and networking technologies, especially those related to Sony’s products, services, and devices
• Japanese language skills
  
  

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.