Order Processing Tech I

Gaming

Are you ready to level up your career?

At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.

Whether you are a member of our award winning game studios, our industry leading systems group, product management, manufacturing group, services or any of our other amazing Gaming teams, you will be creating compelling games played around the world. We are dedicated to being the industry’s only COMPLETE global solutions provider with products that will enhance the entire gaming operation, both on the casino floor and behind the scenes.

If you are ready to play…Come join us and let’s make games!

Scientific Games

Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.
Position Summary The Order Processor I in this position will work in the Order Entry Department of the Parts Department under the supervision of the Lead/Supervisor. Responsibilities include but not exclusive to conducting order processing activities, and customer service support. The Order Processor will adhere to all departmental policies, procedures, and standards. Order Processor may also be responsible for coordinating activities between internal and external customers such as casino’s, technicians, sales, scheduling team, logistics, purchasing and finance to successfully deliver and product to the customer.

• Enters, processes, and tracks all orders that are submitted including gaming parts, inter-warehouse transfers, conversions, and gaming software.
• Conducts work order maintenance such as BOM changes, shortage allocations, and cancellations and order maintenance.
• Processes all orders and customer requests in a timely manner with high level of accuracy.
• Ensure orders with special instructions ship accurately and on time.
• Work with other internal departments to ensure orders are executed to the customer’s request.
• Serves as support to all technicians and customer requests through high-volume calls and email requests.
• Follow communication guidelines.

QualificationsRequirements:

• Minimum 2 years of experience in high-volume customer service and data entry environment.
• Manufacturing or gaming distribution, jurisdictional knowledge experience is a plus.
• Significant understanding or background in an MRP/ERP system.
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; some college preferred.

Skills and Proficiencies:

• Quality driven and detail-oriented ability to deliver exceptional Customer Service the highest level. Proven customer support experience
• Excellent verbal and written communication skills
• Ability to work under pressure.

• Ability to multi-task, prioritize and manage time effectively
• Proficient in all MS Office applications
• Analytical skills; capable of problem resolution
• Very detail oriented.
  

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .