Quality Engineer

Lakeland, FL

About the job

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


The Quality Engineer position will work with production staff and subject matter experts in a team environment. The purpose of this role is to ensure product quality, reduce customer complaints, and drive process improvement.

  • Ensure superior customer satisfaction in product quality and delivery
  • Develop improved inspection methods to analyze product quality and make recommendations for change
  • Work together with relevant teams and departments to improve quality
  • Ensure products adhere to company and industry quality standards
  • Brainstorm ideas to create solutions for identified problems
  • Formulate a strategic plan to increase productivity in the business
  • Perform inspections and document findings
  • Implement a working system to ensure conformity and accuracy in the production process
  • Troubleshoot quality control issues
  • Manage raw material qualifications
  • Maintain quality management system (QMS) database
  • Perform continuous research and data analysis tasks in relation to process improvements
  • Create and update the company's quality standards and testing systems to reflect efficiency, reliability and performance
  • Create and update documentation and errors relating to the production process with efforts to find a solution
  • Analyzing data and communicating test results to manufacturing team
  • Identify, assess, and initiate cost reduction opportunities to reduce operational costs
  • Work with manufacturing teams to establish quality specifications and standards for manufacturing processes
  • Lead process improvement projects through the utilization of tools such as DOE, Six Sigma, DMAIC, FMEA, SPC, Root Cause Analysis and Lean
  • Coordinate activities between departments internally and outside visitors externally
  • Maintain contact with varying levels of the organization to gather information and prepare reports
  • Ensure confidentiality of critical information within the leadership team


IGT Global Requirements

  • Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc.

Education Required (high school, college degree, training, or certifications requirements)

  • Bachelor’s Degree in Engineering

Experience Required (years of experience, specific industry or previous job experience requirements)

  • 3+ years of dedicated manufacturing or quality engineer experience
  • 5+ years of overall manufacturing experience

Skills Required (software, technical, industry, equipment, lifting, and physical requirements)

  • Microsoft Office Suite - advanced level proficiency in Outlook, Word, Excel and PowerPoint, plus MS Teams
  • Strong skills in time management, project management, communication (written / verbal) and organization
  • Excellent interpersonal skills, dependability, and the ability to communicate with all levels in the organization
  • Strong attention to detail, a commitment to quality, a high degree of professionalism and strong work ethic
  • Ability to work under minimal supervision under tight time constraints
  • Ability to work independently, but also partner as a team player
  • Six Sigma and Lean experience
  • Knowledge of commonly used concepts, practices, and procedures within quality field
  • Must be able to write ISO procedures and work instructions
  • Strong mathematical, analysis, and project management skills

Preferred Education, Experience or Skills (preferred degree(s), software, experience, equipment, etc)

  • ISO 9001 experience preferred
  • Audit experience a plus
  • Printing, manufacturing, or gaming industry experience a plus

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

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