Technical Support Analyst

St Louis, MO

This Jobot Job is hosted by Matt Desiderio

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Salary $50,000 - $80,000 per year

A Bit About Us

Based in Las Vegas, CA we are a fast-growing and established gaming solutions company that is revolutionizing the gaming industry as we know it! We are opening a brand new office in Las Vegas with established teams in every department and looking to add a Mathematician to our growing team.

Why join us?

  • Competitive Base Salary!
  • Flexible Work Schedules!
  • Accelerated Career Growth!

Job Details

  • Adheres to departmental and company policies and procedures regarding customer service standards.
  • Conducts timely first level analysis to determine problems and potential resolutions while providing Help Desk phone and on-site support for requests related to hardware, software, network connectivity, and application issues.
  • Consults with end users to determine hardware, software, or system function setups.
  • Ensures customer satisfaction by responding to service requests in a timely, accurate, and professional manner.
  • Analyzes, documents, and tests computer systems or programs for purpose of troubleshooting/resolution.
  • Maintains understanding of multiple platforms and relevant applications and service offerings to ensure accurate and timely resolution or escalation of issues.
  • Adheres to all departmental, property, company, and regulatory policies, procedures, and controls.
  • Acts as a representative of Technology Services to internal and external customers.
  • Maintains, configures, updates, and implements changes to software applications.
  • Assists with the installation and repair of various programs on computers.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

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