Technical Support Analyst
This Jobot Job is hosted by Matt Desiderio
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary $50,000 - $80,000 per year
A Bit About Us
Based in Las Vegas, CA we are a fast-growing and established gaming solutions company that is revolutionizing the gaming industry as we know it! We are opening a brand new office in Las Vegas with established teams in every department and looking to add a Mathematician to our growing team.
Why join us?
- Competitive Base Salary!
- Flexible Work Schedules!
- Accelerated Career Growth!
- Adheres to departmental and company policies and procedures regarding customer service standards.
- Conducts timely first level analysis to determine problems and potential resolutions while providing Help Desk phone and on-site support for requests related to hardware, software, network connectivity, and application issues.
- Consults with end users to determine hardware, software, or system function setups.
- Ensures customer satisfaction by responding to service requests in a timely, accurate, and professional manner.
- Analyzes, documents, and tests computer systems or programs for purpose of troubleshooting/resolution.
- Maintains understanding of multiple platforms and relevant applications and service offerings to ensure accurate and timely resolution or escalation of issues.
- Adheres to all departmental, property, company, and regulatory policies, procedures, and controls.
- Acts as a representative of Technology Services to internal and external customers.
- Maintains, configures, updates, and implements changes to software applications.
- Assists with the installation and repair of various programs on computers.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.